Water Line Leak vs. Utility-Side Problem

Identify the water provider

Start with the utility serving the property.

Understand the meter boundary

The exact responsibility for the service line varies by utility and location.

Observe the property-side evidence

If the meter indicates continued use with the property shut down, the downstream side deserves attention.

Contact the utility when appropriate

Public-side leaks and service issues may need utility response rather than private repair.

Do not excavate before the responsibility is clear

Confirming the likely side of the system can prevent unnecessary work.

Need help with a suspected leak?

If the cause remains unclear or water loss is continuing, professional investigation may be appropriate. This website provides 24/7 call assistance for connecting with independent local service professionals.