What to Do During a Suspected Water Line Emergency

Stop or reduce water flow if safe

Use the property shutoff when you can do so safely.

Protect people first

Stay away from electrical hazards, unstable ground, or contaminated water.

Document the symptoms

Note where water is appearing, when it started, and what the meter shows.

Contact the appropriate help

A utility may be needed for public-side problems; a local professional may be appropriate for customer-side detection or repair.

Avoid unsafe DIY excavation

Buried utilities and water lines can create additional hazards if disturbed without proper information.

Need help with a suspected leak?

If the cause remains unclear or water loss is continuing, professional investigation may be appropriate. This website provides 24/7 call assistance for connecting with independent local service professionals.